Frequently Asked Questions

Yes. Standard freight is free on every order to the contiguous lower 48 states, with no minimum order. See our Shipping Policy.

Orders process in 1–3 business days. Standard freight normally takes 5–21 business days after dispatch.

Contact us for a quote to Alaska, Hawaii, Puerto Rico or U.S. territories. We do not ship internationally or to P.O. boxes or APO/FPO addresses.

The carrier schedules an appointment and delivers curbside. An adult must sign, and unloading equipment may be required.

Yes. We email tracking after dispatch. Freight updates can occur only when the shipment reaches a terminal.

Note damage on the delivery receipt before signing, photograph it and contact us within 48 hours. Keep the packaging.

Order securely through the website or call +1 612-217-0418 for assistance.

Yes, without charge before dispatch. After dispatch it must be handled under our Return Policy.

Usually before dispatch. After dispatch, the carrier may charge a reconsignment fee.

Orders normally process within 1–3 business days after payment confirmation.

Record damage on the receipt, take photographs and contact us within 48 hours at +1 612-217-0418 or info@proshopmachinery.com.

Product condition is stated on each product page. Contact us before ordering if you need confirmation for a specific machine.

Parts and attachments are available for many models. Email the model and required part to info@proshopmachinery.com.

Requirements differ by model. Check the product specifications and confirm your electrical supply before ordering.

Each machine includes only the items listed on its product page. Additional attachments are sold separately where available.

Yes. Contact us for dimensions, capacity, engine, voltage or compatibility information before ordering.

Most equipment includes the manufacturer warranty shown on its product page, often three years. See our Warranty Policy.

Manufacturing, component and structural defects attributable to the manufacturer. It excludes misuse, unauthorized modification, normal wear and accidental damage.

Send your order number, description, photos and video to info@proshopmachinery.com. We coordinate with the manufacturer.

We do not currently sell a separate extended warranty. Coverage is the manufacturer term stated on the product page.

It depends on the manufacturer and remedy. We confirm responsibility before any machine or part is shipped.

Eligible unused products can be returned within 14 days in original condition and packaging after receiving authorization.

Contact us within 14 days with the order number and photos. Do not ship without a Return Authorization number.

We pay for damaged, defective or incorrect products. The buyer pays for change-of-mind or incompatibility returns.

Refunds process within 5–7 business days after inspection. Banks may require an additional 3–10 business days.

Defective or incorrect products can be exchanged. Change-of-mind exchanges are handled as a return and new order.

Available payment methods are displayed securely during checkout.

Yes. Wix checkout uses SSL encryption and compliant payment processors. We do not store full card numbers.

Any available pay-over-time option will appear at checkout. We do not provide in-house financing.

Payment is charged when the order is placed, reserving the product and starting processing.