Legal

Privacy Policy

Your privacy matters. This policy explains what we collect, how we use it and what we will never do with it.

Last updated: July 2026

We never sellYour data
Your dataIs protected
Used only toProcess your order
Questions?Contact us anytime

Our Privacy Promise

We never sell your data

We do not sell, rent or trade personal information to advertisers or data brokers.

Used for your order

Information is used to process purchases, fulfil orders and send order updates.

Your data is protected

We use reasonable safeguards against unauthorized access, loss or misuse.

Overview

This Privacy Policy describes how Pro Shop Machinery (“we,” “us,” or “our”) collects, uses, and protects information when you visit proshopmachinery.com or place an order.

By using this website or placing an order, you agree to this policy. We take customer privacy seriously and handle information responsibly.

Information We Collect

We collect information you provide when ordering or contacting us and limited technical information generated while browsing.

Information you provide

  • Name and contact details — name, email, phone number and shipping address.
  • Payment information — processed by our payment provider. Full card numbers are not stored by us.
  • Order details — products, quantities, history and related correspondence.
  • Messages — emails, calls and contact-form messages needed to assist you.

Collected automatically

  • Browsing data — visited pages, referring URLs and navigation activity.
  • Technical data — IP address, browser, operating system and device information.
  • Cookie data — files used to operate the cart, checkout and preferences.

How We Use Your Information

We use information to operate the store and serve customers.

  • Process and fulfil orders — payments, freight and delivery.
  • Send order updates — confirmations, tracking and shipping notices.
  • Handle warranties and returns — verify purchases and process requests.
  • Improve the website — analyze aggregated usage information.
  • Meet legal obligations — retain records required by law.

We do not use personal information for automated decision-making and do not send unsolicited marketing emails.

Sharing Your Information

We do not sell, rent or trade your personal information.

Information is shared only when needed to complete your order:

  • Payment processors — to authorize secure payments.
  • Freight carriers — to deliver orders and schedule appointments.
  • Service providers — website and email providers acting on our instructions.
  • Legal compliance — when disclosure is required by law or court order.
We do not share personal data for third-party advertising or unrelated commercial purposes.

Cookies & Tracking

Cookies are small files stored on your device to operate and improve the shopping experience.

  • Essential cookies — required for the website, cart and checkout.
  • Analytics cookies — help us understand aggregated website usage.
  • Preference cookies — remember choices made during your visit.

You can control cookies in your browser. Blocking essential cookies may prevent parts of the store from working.

Data Security

We use reasonable technical and organizational safeguards against unauthorized access, loss, disclosure or misuse.

The website uses SSL encryption. Payments are handled by PCI-compliant payment providers, and complete card information is not stored directly by us.

No internet transmission is completely secure. If you believe your information was compromised, email info@proshopmachinery.com.

How Long We Keep Your Data

We retain information only as long as needed for its original purpose.

  • Order and payment records — retained for seven years for tax and accounting purposes.
  • Warranty records — warranty period plus one year.
  • Support correspondence — retained for two years.
  • Analytics — retained in aggregated form.

After the applicable period, information is deleted or irreversibly anonymized.

Your Rights

You may request access to, correction of or deletion of your personal information, subject to records we must legally retain.

  • Access — request a copy of information we hold.
  • Correction — correct inaccurate or incomplete details.
  • Deletion — request deletion where legally permitted.
  • Opt out — stop email communication by contacting us.
  • No sale or sharing — we do not sell personal information.

Email info@proshopmachinery.com or call +1 612-217-0418. We may verify your identity before processing a request.

Children’s Privacy

Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child provided information, contact us and we will delete it promptly.

Changes to This Policy

We may update this policy when our practices or legal obligations change. Material changes will be reflected in the “Last updated” date.

Continued use of the website after an update means you accept the revised policy.

Contact Us About Privacy

We answer privacy requests within 30 days.

Pro Shop Machinery
+1 612-217-0418 · info@proshopmachinery.com
2809 NE Winter St, Minneapolis, MN 55413
We never sell dataSSL encryptedRequests answered in 30 days