We want you to be satisfied with your purchase. Here is everything you need to know about returns and refunds.
We stand behind every product. These are the key conditions for a return.
Check dimensions, voltage, ceiling height and specifications before ordering. Heavy-equipment freight returns can be expensive.
Responsibility depends on why the item is returned.
If an item arrived damaged or has a manufacturing defect, we cover return shipping. Report transit damage with photos within 48 hours.
We arrange and cover the return and send the correct item at no additional cost.
If you changed your mind or ordered the wrong model, return freight is your responsibility.
If the item does not suit your voltage, space or setup, return freight is your responsibility.
Call +1 612-217-0418 or email info@proshopmachinery.com with your order number and the issue.
Provide clear images of the product, issue and original packaging.
Once approved, we issue a Return Authorization number and instructions. Unauthorized returns may be refused.
Pack it securely with all parts and accessories and keep the return tracking number.
After receipt and inspection, we refund the original payment method within 5–7 business days.
| Refund method | Original payment method used at checkout. |
| When it starts | After the returned product arrives and passes inspection. |
| Processing time | 5–7 business days after inspection. |
| Bank posting time | An additional 3–10 business days, depending on the payment provider. |
| Restocking fee | None. We do not charge a restocking fee. |
| Original shipping | Standard shipping is free. Paid express freight is not refunded on change-of-mind returns. |
| Cancellations | Free before dispatch. After dispatch, the order is handled as a return. |
A return that fails inspection may be refused or partially refunded. Any deduction will be explained in writing.
Every return begins with our support team. We normally respond within 24 business hours.
Do not ship equipment to 2809 NE Winter St, Minneapolis, MN 55413 without authorization. Your instructions may identify a different return warehouse.
